Future-grade IT, production & database operations

We design and run mission-critical technology environments so your business never has to slow down.

Prime Tech is a specialised studio for IT operations, production support and database excellence. We combine deep technical skill with clear processes, SLAs and governance – so your platforms stay stable, secure and ready to grow.

Focus IT · Production · Databases Stable, well-designed operations instead of firefighting.
Engagements Health checks · Projects · Managed services From one-off missions to full operations ownership.
Coverage 24/7 or tailored SLAs Clear escalation, runbooks and reporting.
Operations Studio

Your technology backbone.

We view every environment through operations, data and organisational lenses at the same time. That means fewer surprises, faster recovery and a clear roadmap from “working” to “world-class”.

On-prem & cloud infrastructures
Oracle · PostgreSQL · SQL Server platforms
Production & application support models
Field operations structures & dashboards
What we care about
Stability, clarity, growth
Not just “tickets closed”.
How we operate
Ownership & accountability
We stay until the job is finished.
Get to know Prime Tech

We turn complex technology operations into a controlled, predictable system.

Prime Tech was created with a clear belief: strong technology operations are the foundation of every successful organisation. We help startups, growing companies and established enterprises build reliable, scalable and secure environments that can support ambitious plans.

Our work combines database mastery, production support, infrastructure engineering and organisational development. We don’t just keep servers alive; we align people, processes and tools so the entire operation moves as one.

Whether you are launching a new service, stabilising a critical system or preparing for large-scale growth, we step in as a long-term technology partner – not a temporary vendor.

Reliability first
Prime Tech is built on the idea that downtime is never “just part of the job”. We design for resilience from day one.
Ownership & accountability
We do not push issues between teams. We take responsibility until the root cause is found and fixed.
Clarity & transparency
Dashboards, reports and simple language make performance visible to both technical and business leaders.
Continuous improvement
Incidents, changes and trends feed into a cycle of learning that keeps your environment getting better.
Service universe

What Prime Tech designs, runs and protects for you.

We cover the full lifecycle of IT systems – from design and implementation to day-to-day operations, monitoring, optimisation and strategic improvement.

🗄️
Database services & migrations
Installation, hardening, replication, backup and disaster-recovery design across Oracle, PostgreSQL and SQL Server. We also guide complex migrations, including cross-engine moves.
Fast, recoverable and well-documented data platforms.
🚀
Production & application support
Incident triage, log analysis, performance troubleshooting, deployments and environment management. Clear SLAs and structured runbooks keep everything under control.
From first alert to stable, long-term fix.
🛰️
Infrastructure & monitoring
Monitoring architecture, alerting rules, OS hardening, performance baselines, capacity planning and regular health checks for on-prem, cloud or hybrid setups.
You see issues before your users do.
📊
SLAs, KPIs & governance
We define what “good” looks like: uptime, MTTD, MTTR, incident recurrence, performance thresholds and more, then build dashboards and reports around these metrics.
Operations you can manage, not guess.
🧩
Custom information services
Design and implementation of dashboards, portals and internal tools tailored to your workflows – always delivered with documentation and support.
Built around your reality, not templates.
🏁
Startup & scale-up enablement
Architecture, operations model, monitoring, SLAs and realistic roadmaps for companies that need enterprise-grade stability without losing speed.
Enterprise discipline, startup energy.
Work showcase

Examples of how Prime Tech supports real operations.

Each project is different, but the pattern is the same: stabilise, simplify, document – then build a sustainable path to growth.

Banking & field operations
Smart coffee & vending operations
Design of database structure, monitoring and field-support dashboards for distributed machines – ensuring refill cycles, incidents and performance are visible and controlled.
Government services
Secure migration & production support
Stabilising existing systems, planning Oracle-to-PostgreSQL migrations and building clear SLAs between development, testing and operations teams.
High-growth companies
From ad-hoc fixes to structured operations
Introducing incident processes, monitoring tools and reporting so leadership can make decisions based on facts instead of noise.
Our clients

Trusted by international technology partners.

Prime Tech works with information-technology companies across regions – including Brazil, the United States and Colombia – to stabilise production systems, modernise databases and create reliable 24/7 operations. Below are example client stories you can later replace with your own logos and names.

Brazil · Information Technology
AuroraBridge Systems
Cloud platforms and integration services for Latin America.
“Before Prime Tech stepped in, our database incidents were weekly emergencies. They rebuilt our operations model and DR strategy, and today unplanned downtime is rare – and always handled with discipline.”
CEO, AuroraBridge Systems · Brazil
United States · Information Technology
Northwave Digital
SaaS products for financial and logistics clients.
“Prime Tech gave us something we never had before: a single partner who understands databases, production support and organisational structure. Their reporting is board-ready and their ownership is absolute.”
CEO, Northwave Digital · United States
Colombia · Information Technology
AndesCloud Technologies
Hybrid-cloud hosting and managed services for regional businesses.
“We needed a partner who could stabilise our legacy stack while we expanded. Prime Tech redesigned our monitoring, backup and escalation flows, and our customers now feel the difference every day.”
CEO, AndesCloud Technologies · Colombia
United States · Global Clients
NovaGrid Solutions
Data platforms and analytics for international enterprises.
“Prime Tech acts like an internal command centre. They don’t just close tickets – they challenge our assumptions, refine our SLAs and push our environments toward world-class operations.”
CEO, NovaGrid Solutions · United States
Client experience

What it feels like to work with Prime Tech.

Our clients choose us when they need a partner who understands both the technical depth and the organisational impact of operations.

Prime Tech behaves like an internal command team rather than an external supplier. They take full ownership of incidents, keep communication clear and constantly push the environment to a more mature state.
Technology lead – financial & services sector
Ongoing production & database support
01
Listen & map
We start with a structured health check of your systems, operations model and documentation. The result is a simple map of risks and opportunities.
02
Stabilise & align
Quick wins are deployed to reduce noise, then we co-design SLAs, KPIs and responsibilities between teams.
03
Build & improve
We implement monitoring, automation, documentation and governance – reviewing data regularly to keep everything moving forward.
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Major environments stabilised & structured
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Critical incidents handled with full RCA
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Key technologies covered across stacks
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Operations & governance frameworks designed
Team

Leadership that lives in both technology and operations.

Prime Tech brings together database experts, operations leaders and organisational development professionals who know how to structure teams as well as systems.

Group Head – Technology, Production & Databases
Founder & Lead Consultant
Extensive experience in Oracle, PostgreSQL and SQL Server, DataGuard, migrations, performance tuning and building ITIL-aligned support models across multiple organisations.
Operations & Field Support Leads
Production & Site Reliability
Specialists in field operations, SLA design, incident handling and remote monitoring for distributed machines and mission-critical sites.
Organisational Development & QA
Structure, governance & quality
Experts in organisational behaviour, SLAs, KPIs, training and documentation – ensuring people, process and tools are aligned.
Insights & articles

Sharing what we learn from real operations.

Use this space later to publish Prime Tech content: case studies, migration stories, operations checklists and practical guides.

Sample article
Designing a realistic SLA for production systems
How to move from vague promises to clear uptime, response and resolution targets – and what to measure behind them.
Sample article
Planning an Oracle → PostgreSQL migration
Key questions, phases and risks to consider when shifting critical workloads between database engines.
Sample article
Turning field support into a data-driven function
Using dashboards, checklists and feedback loops to manage engineers across multiple locations.
Contact

Tell us about your environment – we’ll show you what Prime Tech can do.

Send a short description of your systems, challenges and expectations. We will respond with a focused proposal, not a generic presentation.

Prime Tech works with clients in the UAE, Egypt and beyond. Engagements can be fully remote, on-site or a hybrid model depending on the sensitivity of your environment.

Primary region
UAE · Egypt · Remote delivery
Email
info@theprimetech.com
Availability
Business hours or 24/7, based on SLA
Focus areas
IT operations · production · databases · field support
Quick project snapshot
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